Shipping policy

1. Order Processing

Orders are processed and dispatched within 3 business days of confirmed payment. Orders placed on weekends or public holidays are processed on the next business day.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

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2. Shipping Rates

Shipping costs are calculated at checkout and added to the order total.

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3. Carriers

Shipments within Slovenia and to EU countries are handled by DPD or another carrier at our discretion. For international shipments outside the EU, we select the most appropriate carrier based on destination.

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4. Delivery Times

Estimated delivery times after dispatch:

These are estimates only and cannot be guaranteed. Delays may occur due to carrier capacity, customs procedures, or other circumstances beyond our control.

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5. Customs and Import Duties (Non-EU Orders)

For orders shipped outside the European Union, customs duties, import taxes, and handling fees may apply upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs.

We recommend checking your local customs regulations before placing an order.

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6. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us at info.katrushkahf@gmail.com. We will investigate with the carrier on your behalf.

If a shipment is confirmed lost by the carrier, we will offer a replacement or a full refund at your choice.

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7. Digital Products

Digital products (e.g., downloadable PDF patterns) are delivered electronically immediately after payment is confirmed. No physical shipping applies. Download instructions will be sent to your email address.

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8. Contact

For any shipping-related questions, contact us at: info.katrushkahf@gmail.com

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Politika dostave — Katrushka Home Fashions

Zadnja posodobitev: 27. april 2026

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1. Obdelava naročil

Naročila obdelamo in odpošljemo v 3 delovnih dneh po potrjenem plačilu. Naročila, oddana ob vikendih ali praznikih, obdelamo naslednji delovni dan.

Ko je vaše naročilo odposlano, boste prejeli e-poštno potrdilo s podatki za sledenje pošiljki.

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2. Stroški dostave

Stroški dostave se izračunajo pri zaključku nakupa in se prištejejo k skupnemu znesku naročila.

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3. Prevozniki

Pošiljke znotraj Slovenije in v države EU dostavlja DPD ali drug prevoznik po naši presoji. Za mednarodne pošiljke zunaj EU izberemo najprimernejšega prevoznika glede na destinacijo.

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4. Čas dostave

Ocenjeni časi dostave po odpremi:

Navedeni časi so okvirni in niso zajamčeni. Zamude so možne zaradi zmogljivosti prevoznika, carinskih postopkov ali drugih okoliščin, na katere nimamo vpliva.

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5. Carina in uvozne dajatve (naročila zunaj EU)

Za naročila, odposlana zunaj Evropske unije, se ob prihodu v namembno državo lahko zaračunajo carinske dajatve, uvozni davki in stroški obdelave. Te stroške nosi prejemnik in niso vključeni v naše stroške dostave.

Priporočamo, da pred oddajo naročila preverite lokalne carinske predpise.

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6. Izgubljene ali zamujene pošiljke

Če vaše naročilo ni prispelo v ocenjenem roku dostave, nas kontaktirajte na info.katrushkahf@gmail.com. V vašem imenu bomo preverili pri prevozniku.

Če prevoznik potrdi, da je pošiljka izgubljena, vam po vaši izbiri ponudimo nadomestilo ali celotno povračilo.

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7. Digitalni izdelki

Digitalni izdelki (npr. vzorci za prenos v obliki PDF) so dostavljeni elektronsko takoj po potrditvi plačila. Fizična dostava ne velja. Navodila za prenos bodo poslana na vaš e-poštni naslov.

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8. Kontakt

Za vsa vprašanja v zvezi z dostavo nas kontaktirajte na: info.katrushkahf@gmail.com