Terms of service

1. General Information

These Terms of Service govern the use of the online store at www.katrushkahomefashions.com, operated by:

Peter Penič s.p. (Katrushka Home Fashions) Pod gradom 6, 3270 Laško, Slovenia VAT ID: SI13924630 | Registration No.: 8024936000 Email: info.katrushkahf@gmail.com

These terms are prepared in accordance with the Consumer Protection Act (ZVPot-1), the Personal Data Protection Act (ZVOP-2), the Electronic Communications Act (ZEKom-2), and EU Directive 2011/83/EU on consumer rights.

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2. Orders and Purchase Contract

Orders can be placed via the online store at www.katrushkahomefashions.com or by email at info.katrushkahf@gmail.com. The purchase contract is concluded in English or Slovenian and is stored electronically.

We will confirm receipt of your order by email. We reserve the right to refuse or cancel an order in the event of stock unavailability or pricing errors.

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3. Prices

All prices are displayed in EUR (€) and are exclusive of VAT (the seller is not a VAT payer). Prices are valid at the time of placing the order.

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4. Payment

We accept the following payment methods:

• Credit or debit card (processed securely via Stripe)
• Bank transfer (prepayment) to: TRR SI56 2900 0005 2439 318

Orders paid by bank transfer are processed upon receipt of payment.

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5. Shipping and Delivery

Orders are dispatched within 3 business days of confirmed payment. Delivery is handled by DPD or another carrier at our discretion.

Shipping costs:

We are not responsible for delays caused by the carrier or customs procedures outside Slovenia.

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6. Right of Withdrawal — Physical Products

In accordance with EU Directive 2011/83/EU and the Consumer Protection Act (ZVPot-1), you have the right to withdraw from the purchase contract within 14 days of receiving your order, without giving any reason.

To exercise this right, notify us by email at info.katrushkahf@gmail.com before the 14-day period expires. Goods must be returned undamaged, unused, and in their original quantity within 14 days of notifying us.

We will refund the purchase price within 14 days of receiving the returned goods, minus the cost of return shipping. Refunds are issued via the original payment method.

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7. Right of Withdrawal — Digital Products

In accordance with Art. 16(m) of EU Directive 2011/83/EU, the right of withdrawal does not apply to digital products (e.g., downloadable PDF patterns or files) once the download has begun, provided you have given prior explicit consent and acknowledged that the right of withdrawal is thereby lost.

By completing the purchase of a digital product and initiating the download, you confirm this consent.

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8. Complaints and Disputes

If you are dissatisfied with a product or our service, please contact us at info.katrushkahf@gmail.com. We will respond within 5 business days.

In the event of a dispute that cannot be resolved amicably, you may use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

We are not obliged to participate in out-of-court dispute resolution proceedings but will consider each case individually.

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9. Intellectual Property

All content on www.katrushkahomefashions.com — including images, text, patterns, and designs — is the property of Katrushka Home Fashions unless otherwise stated. Reproduction or commercial use without prior written consent is prohibited.

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10. Governing Law

These Terms of Service are governed by the laws of the Republic of Slovenia.

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Splošni pogoji poslovanja — Katrushka Home Fashions

Zadnja posodobitev: 27. april 2026

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1. Splošne informacije

Ti splošni pogoji poslovanja urejajo uporabo spletne trgovine na naslovu www.katrushkahomefashions.com, ki jo upravlja:

Peter Penič s.p. (Katrushka Home Fashions) Pod gradom 6, 3270 Laško, Slovenija ID za DDV: SI13924630 | Matična številka: 8024936000 E-pošta: info.katrushkahf@gmail.com

Pogoji so pripravljeni v skladu z Zakonom o varstvu potrošnikov (ZVPot-1), Zakonom o varstvu osebnih podatkov (ZVOP-2), Zakonom o elektronskih komunikacijah (ZEKom-2) ter Direktivo EU 2011/83/EU o pravicah potrošnikov.

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2. Naročila in pogodba o nakupu

Naročila lahko oddate prek spletne trgovine na www.katrushkahomefashions.com ali po e-pošti na info.katrushkahf@gmail.com. Pogodba o nakupu je sklenjena v slovenščini ali angleščini in se hrani v elektronski obliki.

Prejem naročila potrdimo po e-pošti. Pridržujemo si pravico do zavrnitve ali preklica naročila v primeru nedosegljivosti zaloge ali napake v ceni.

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3. Cene

Vse cene so navedene v EUR (€) in ne vključujejo DDV (prodajalec ni zavezanec za DDV). Cene veljajo v trenutku oddaje naročila.

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4. Plačilo

Sprejemamo naslednje načine plačila:

• Kreditna ali debetna kartica (varno prek Stripe)
• Bančno nakazilo (predplačilo) na: TRR SI56 2900 0005 2439 318

Naročila, plačana z bančnim nakazilom, obdelamo po prejemu plačila.

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5. Dostava

Naročila odpošljemo v 3 delovnih dneh po potrjenem plačilu. Dostavo izvaja DPD ali drug prevoznik po naši presoji.

Stroški dostave:

Za zamude, ki jih povzroči prevoznik ali carinski postopki zunaj Slovenije, ne odgovarjamo.

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6. Pravica do odstopa — fizični izdelki

V skladu z Direktivo EU 2011/83/EU in ZVPot-1 imate pravico odstopiti od pogodbe v 14 dneh od prejema naročila, brez navedbe razloga.

Za uveljavljanje te pravice nas obvestite po e-pošti na info.katrushkahf@gmail.com pred iztekom 14-dnevnega roka. Blago mora biti vrnjeno nepoškodovano, neuporabljeno in v prvotni količini v 14 dneh od obvestila.

Kupnino vrnemo v 14 dneh po prejemu vrnjenega blaga, zmanjšano za stroške vračila. Povračilo izvedemo prek prvotnega plačilnega sredstva.

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7. Pravica do odstopa — digitalni izdelki

V skladu s čl. 16(m) Direktive EU 2011/83/EU pravica do odstopa ne velja za digitalne izdelke (npr. vzorci ali datoteke za prenos v obliki PDF), ko je prenos enkrat začet, pod pogojem, da ste predhodno izrecno privolili in potrdili, da s tem izgubite pravico do odstopa.

Z zaključkom nakupa digitalnega izdelka in začetkom prenosa potrjujete to privolitev.

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8. Pritožbe in reševanje sporov

Če niste zadovoljni z izdelkom ali našo storitvijo, nas kontaktirajte na info.katrushkahf@gmail.com. Odgovorili bomo v 5 delovnih dneh.

V primeru spora, ki ga ni mogoče rešiti sporazumno, lahko uporabite platformo EU za spletno reševanje sporov: https://ec.europa.eu/consumers/odr

Nismo zavezani k sodelovanju v postopkih izvensodnega reševanja sporov, bomo pa vsak primer obravnavali individualno.

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9. Intelektualna lastnina

Vsa vsebina na www.katrushkahomefashions.com — vključno s slikami, besedilom, vzorci in oblikami — je last Katrushka Home Fashions, razen če ni drugače navedeno. Reprodukcija ali komercialna uporaba brez predhodnega pisnega soglasja je prepovedana.

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10. Veljavno pravo

Ti splošni pogoji poslovanja se urejajo po zakonih Republike Slovenije.